Fully Operational Fulfilment Centre

As a fully functional fulfilment centre, we specialise in servicing small to medium-sized ecommerce businesses and complete order dispatch. Our fulfilment teams offer comprehensive storage, pick & pack, order dispatch, and transportation services for your business, including:

Who have we provided fulfilment services for?

Onboarding

Starting from our initial interaction, we’ll collaborate with you to comprehend your specific needs. Subsequently, we’ll customise:

  • Your system integration needs
  • A suitable end-to-end logistics solution
  • A comprehensive commercial proposal

Goods In

Creating positive first impressions is crucial. Our meticulous goods-in process ensures items meet shipment standards, with dedicated teams inspecting and informing you of any issues. Real-time tracking provides visibility from fulfilment centre to customer, with alerts for any delays or problems, keeping you fully informed.

Storage

Once your items have undergone meticulous inspection and tracking, we carefully store them in clean, secure, and suitable facilities. We assign the most economical storage space for each item, ensuring you only pay for the space you utilise.

Picking

Once an order is placed through any of our platforms, our teams stand prepared to fulfil it promptly. Through the integration of advanced technology and skilled fulfilment personnel, we achieve a same-day dispatch rate of 98%, with a pick and pack accuracy of 99.9%.

Packing

Once an order is placed through any of our platforms, our teams stand prepared to fulfil it promptly. Through the integration of advanced technology and skilled fulfilment personnel, we achieve a same-day dispatch rate of 98%, with a pick and pack accuracy of 99.9%.

Dispatch

We’ll deliver your orders worldwide using our network of carrier partners, ensuring they reach their destination efficiently. With our high daily order volume, you’ll enjoy increasingly favourable discounts as your sales increase.

Returns

Should your customers opt to return a product for any reason, they can send it directly to us for processing. We’ll assess the validity of the returns, issue refunds if necessary, inspect for any damage, and then return the item to storage, primed for a new recipient.

Stock Control

Effective stock control is essential for efficient operations. It involves accurately tracking inventory levels, managing reorder points, and preventing overstock or stockouts. By utilising real-time data and automated systems, businesses can optimise inventory, reduce costs, and ensure timely availability of products to meet customer demand.

What sets us apart as your preferred 3PL order fulfilment company?

No minimums

We don’t require a minimum throughput for your ecommerce operations, allowing us to assist you at any stage of your journey.

Flexibility

Unlike other fulfilments companies, we prioritise flexibility from the outset. We embrace challenges from our customers and strive to find unique solutions.

Scalability

We can seamlessly grow alongside your expanding ecommerce operations. If your online sales are rapidly increasing, Burnside will effortlessly expand our fulfilment services alongside you.

Speed of onboarding

No matter the obstacles, Burnside is ready to provide swift solutions. With our team’s vast experience in ecommerce and fulfilment, coupled with ample resources, we can promptly get you operational.

End-to-End Process

Burnside provides comprehensive ecommerce logistics support, handling everything from receiving and storing orders to packing and shipping them to your customers. Our advanced technology ensures complete visibility of your inventory and your customers’ order statuses.

We collaborate with you, to ensure the best results

We like to speak and engage with our customers regularly to review performance, problem solve and offer advice.

We’re driven and always improving

Our “can do” attitude, enthusiasm and energy drives us to consistently challenge processes, delivery solutions and system enhancements in the most cost effective way.

We care about delivering for our customers

Our customers are important to us and we strive to improve their business by delivering a seamless fulfilment solution.

Trustworthy ecommerce fulfilment services you can depend on

As your ecommerce fulfilment service partner, we take pride in being your trusted logistics ally. Our efficient and secure warehousing solutions offer flexible storage options for your products.

Our in-house experts handle the pick and pack process, ensuring quick and careful order completion in excellent condition. We collaborate with major delivery companies to provide affordable shipping options for your customers.

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