Burnside E-Commerce Fulfillment

Returns Management

Burnside Distribution & Ecommerce Fulfilment can carry out a range of returns management services nationwide from our Teesside base. We can store a huge variety of items in our dedicated 11-acre warehouse, based in Billingham. Our returns management process offers your customers a seamless returns procedure, which minimises returns costs for your business and can aid profitability by maintaining a positive brand reputation – improving the likelihood of your customers continuing to choose your products. 

Burnside Distribution & Ecommerce Fulfilment use an integrated stock management system from Mintsoft, which integrates with service providers like DPD, UPS and Pallet Networks. Our customers can view stock movements, orders to pick, and live stock levels as well as barcoded intakes and outtakes. You’ll receive a custom login, and this system is available 24/7 on a range of devices including tablets, smart phones and scanners to keep you and your team updated in real-time.

Our bespoke warehousing and distribution solutions can adapt to your business’s requirements. Our ecommerce returns management services include quality checks on returned items to ensure they meet your return and refund standards before they are returned to your inventory.
We can also re-bag, repackage and relabel returned items, creating a quick turnaround for your stock to go back on sale.

As well as preparing your items to go back on sale, we’ll create detailed returns data from the reason codes of your returned stock, so you can identify any recurring issues and prevent further returns of the same products, or make changes to your product and stock. Our performance monitoring systems ensure that our returns management service is as efficient as possible no matter the size of your business.

Burnside Distribution & Ecommerce Fulfilment have been established for over 30 years and have become a trusted partner for a wide range of commercial clients – from bottled drinks to bespoke bathrooms. To enquire about our returns management service or for a competitive quote, get in touch with Burnside Distribution & Ecommerce Fulfilment today and see how we can help.

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